Frequently Asked Questions
Everything you need to know about your OSSA NEW YORK experience.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return or exchange.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for specific advice.
Do you ship internationally?
Yes, OSSA NEW YORK ships worldwide. International shipping rates and delivery times vary by destination and are calculated at the time of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Affirm.
How can I track my shipment?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.